RETURNS

REFUND + RETURNS POLICY

  • Goods must be returned within 7 days of receiving.
  • Must be in original condition (unworn / unwashed / tags etc).
  • Accompanied with proof of purchase.
  • Return authorisation number (RA) has been approved.
  • Due to health reasons we do not refund earrings. 

HOW TO RETURN

Returns will be approved at our discretion and all postage costs are to be incurred by the customer. Please email us at info@diongrey.com.au with notification of the items and the reason for the return. Once your return has been approved, you will receive a return authorisation (RA) number and instructions on how to proceed. 

When returning goods, it is advised that you choose a traceable method as we are not liable for the loss of any goods being returned. 

We try and process returns as quickly as possible. Once your returned parcel has been received, we will contact you to advise that the returns process has been completed and your refund issued. Please allow 2-3 business days from receipt of your returned parcel for the items to be processed and checked by our team.